Why did I receive an IP Complaint and How do I fix it?Updated 8 months ago

Receiving an Intellectual Property (IP) complaint on your Amazon listing typically means that someone, often the brand owner or rights holder, has reported that your product infringes on their intellectual property rights. This can happen for several reasons, such as:

1. Trademark Infringement: The product or its listing uses a brand name, logo, or other trademarked material without proper authorization.
2. Copyright Infringement: The product or its listing uses copyrighted content, such as images, text, or other media, without permission.
3. Patent Infringement: The product you’re selling may be too similar to a patented item.
4. Counterfeit Claims: Someone claims that your product is a counterfeit of their original product.

How to Fix an IP Complaint on Amazon

1. Review the Complaint: Check the specific details of the complaint in the email Amazon sent you. It should indicate who made the complaint and on what grounds.
2. Contact the Rights Owner: If you believe the complaint is unjustified, you can reach out to the rights owner directly. Sometimes, misunderstandings occur, and resolving it directly can lead to a retraction of the complaint.
3. Provide Proof of Authenticity: If you have proof that your product is genuine (e.g., invoices from authorized suppliers, licensing agreements), submit this documentation to Amazon via Seller Central.
4. Modify or Remove Listings: If the complaint is valid, you may need to modify your listing to remove the infringing content or, in some cases, remove the listing entirely.
5. Appeal to Amazon: If you believe the complaint is erroneous, you can appeal the decision through Amazon Seller Central. Provide any relevant documentation or explanations that might support your case.

If you receive an IP complaint please submit a help ticket to our team to resolve the issue for you by submitting the proper documents.

To avoid future IP complaints, make sure that all your products are either original, properly licensed, or compliant with Amazon's policies regarding intellectual property. Regularly check your listings for potential infringements and stay informed about the rights associated with the products you sell.