Why aren’t my Products Active?Updated 8 months ago

If your products aren't active on Amazon despite ordering inventory, and you’re waiting for the products to arrive from your suppliers, here are some specific factors to consider:

1. Inventory Status and Arrival

• Pending Inventory: If your inventory has not yet arrived from our suppliers, it won't be reflected in your Amazon Seller Central account. Ensure that once the inventory arrives at your location, you update the stock levels in your Seller Central account. Products won't appear as active until your inventory is physically available and listed.

2. Listing Visibility

• Product Listings: Check the status of your product listings in Seller Central. If your inventory hasn’t arrived yet, your products might show as "Out of Stock" or “Unavailable.” Make sure the listings are set up correctly and are in an "Active" status once you receive your stock.

3. Inventory Updates

• Manual Updates: Once your inventory arrives, we will manually update the stock quantities in Seller Central. If your inventory is not updated promptly, the products will remain inactive.
• Automated Inventory Management: If you use inventory management software, ensure it syncs correctly with Amazon and updates stock levels once the inventory arrives.

4. Handling Time and Shipping Settings

• Shipping Settings: Confirm that your handling time settings in Seller Central align with your actual processing times. If you have specified longer handling times due to waiting for inventory, make sure this is accurately reflected.

5. Product Approval and Compliance

• Category Approvals: Ensure that any required approvals for the product category have been obtained. Even if inventory is delayed, ensuring all necessary approvals are in place will help speed up activation once the inventory arrives.
• Documentation: Verify that all required documentation, such as product information and compliance details, is complete. This will prevent any additional delays in listing activation.

6. Communication with Amazon

• Amazon Seller Support: If you’re facing issues with your listings despite having ordered inventory and waiting for it to arrive, reach out to Amazon Seller Support. Provide details about your inventory status and any shipping or handling issues. They can offer insights into why your listings are not active and help you resolve any issues.

Summary of Actions to Take

1. Track Inventory: Keep track of your shipment’s progress from your suppliers to ensure timely arrival.
2. Update Listings: Once inventory arrives, promptly update your stock levels in Amazon Seller Central.
3. Verify Settings: Double-check your shipping and handling time settings to ensure they match your actual processing capabilities.
4. Monitor and Communicate: Regularly monitor your inventory and communicate with Amazon Seller Support if there are any issues with listing activation.

By following these steps, you can address the issues causing your products to be inactive and ensure that your inventory is properly reflected and available for sale on Amazon.