What documents does Amazon request during a supply chain deactivation?Updated 16 days ago

When Amazon questions your supply chain, they want to confirm that your products are authentic and sourced properly. In these cases, Ecom Empower Wholesale will submit:

1. Our supplier invoices connected to your purchase.

2. A packing slip with our supplier information so Amazon can contact us directly.

Once Amazon reaches out to us, we will verify that your purchase is authentic. After that verification, Amazon should reactivate your account.

⚠️ Important Note: This process isn’t always resolved on the first attempt. It may take a few rounds of submissions and follow-up before Amazon accepts the documentation and reinstates your store.